Question 1
Emotional Intelligence and Civil Service
GS-IV
Aptitude
20.0 Marks
Question
“Emotional intelligence enables a public servant to remain objective and compassionate while dealing with people in difficult situations.” Discuss the significance of emotional intelligence in public administration. Illustrate your answer with suitable examples.
Writing Tips
- Start with a short introduction.
- Use headings and sub-headings.
- Support with facts, examples and reports.
- Draw diagrams or flowcharts whenever relevant.
- Finish with a balanced conclusion.
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